Privacy and Disclosure Policy
important
This Privacy Policy governs the manner in which Gourmet Investments Private Limited (“Gourmet”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://olivegarden.in/ website (“Site”).
Personal Identification Information
Gourmet and its authorized third parties may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, features or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number, company name. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related
activities.
For the purposes of this document, a ‘Third Party’ is a service provider who associates with Gourmet and is involved in handling, managing, storing, processing, protecting and transmitting information of Gourmet. This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How We Use The Collected Information
Gourmet may collect and use Users’ personal information for the following purposes only:
- To improve customer service: Information you provide helps us respond to your service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To send periodic SMS/any other communication platform: We may use information to send communication and updates pertaining to order. It may also be used to respond to their inquiries, questions, and/or other requests.
- To maintain records: We may use the information for internal records.
Additional Uses
- Payment Information: We do not store your payment card details. All transactions are processed securely through authorized payment gateways in compliance with applicable Indian laws. Transaction records may be retained for audit, taxation, and regulatory purposes.
- Third-Party Platforms: If you place orders through third-party delivery platforms, your information may be shared with them solely for order fulfillment. Gourmet is not responsible for the privacy practices of external delivery partners.
- Location Data: We may collect geolocation data (via IP address or mobile device) to suggest nearby outlets or provide location-based offers. You may disable location sharing at any time through your device settings.
- Marketing and Promotions: We may use your information to send promotional offers, discounts, and updates. Users may opt out of receiving promotional communications by following unsubscribe instructions in our emails or contacting us directly.
- Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian laws, including taxation and compliance requirements. After this period, we will delete or anonymize your data.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Disclosure And Transfer Of Personal Information
- Internal Use: Gourmet and its employees may utilize some or all available personal information for internal assessments, measures, operations and related activities.
- Authorized Third Parties: Gourmet may at its discretion employ, contract or include third parties external to itself for strategic, tactical and operational purposes. Such agencies though external to Gourmet, will always be entities which are covered by contractual agreements. These agreements in turn include Gourmet guidelines to the management, treatment and secrecy of personal information.
- Government Agencies: We may also share your personal information with Government agencies or other authorized law enforcement agencies mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.
- Cross-Border Transfers: We may transfer your personal information or other information collected, stored, processed by us to any other entity or organisation located in India or outside India only in case it is necessary for providing services to you. Adequate measures shall be taken to ensure that reasonable security practices are followed at the third party.
Security Practices And Procedures
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We adopt reasonable security practices and procedures, in line with international standards and applicable laws of India.
Miscellaneous
Information Collected by Third Parties
This policy does not apply to information that you provide to, or that is collected by, any third-party, such as third-party delivery partners/aggregators, payment gateways at which you make reservations and/or pay through Gourmet Services and social networks that you use in connection with its Services. Gourmet encourages you to consult directly with such third-parties for information about their privacy practices.
Third Party Links and Services
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties’ privacy policies prior to sharing any personal information with such third parties.
Policy Amendments
We reserve the right to amend this Privacy Policy from time to time to reflect changes in Indian law, our data collection and processing practices, the features of our Services, or advances in technology. Please check this page periodically for any changes or updates. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here and may notify you where required by law. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions and feedback about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
- For Grievances: grievance@gourmetinvestments.
com - For Feedbacks: feedback@gourmetinvestments.
com - For Privacy Policy queries: privacy@gourmetinvestments.com
- Working Days: Monday to Friday
- Working Hours: 9:30 am to 6:30 pm
If you have any queries relating to the processing or usage of information provided by you, or regarding Gourmet’s Privacy Policy, you may email the Data Protection Officer (DPO) at privacy@gourmetinvestments.com.